Sunday, February 23, 2020
A Case Study of Ping an Life Insurance Company of China - Dissertation Example In the competitive markets, development and maintenance of good customer relations are indispensable for the success and survival of an organization in the long term. In this context, the concept of Customer Relationship Management (CRM) has evolved and it has gained significant importance in the global business scenario. In the emerging markets, customer management theories are being practically considered in the decision making processes of business firms. At present, Chinese firms are increasingly applying the CRM system with the aim of facilitating good customer relationship. In the competitive framework of the market, choices and decisions of customers play an important role in the performance of businesses. Customers are the key element that plays an important role in the survival of business firms (Cheng, 2005). CRM systems allow firms in China to focus on the customers and take greater care of their demand through more personalized service offerings (Dyche, 2002). It has been found through research that winning a new customer is almost five times more costly to a firm than retaining the existing customers. On the other hand, an additional 5 percent of existing customers are capable of increasing the profit by nearly 100 percent (Cheng, 2007). This shows that it is very important for management to implement the CRM system in their organizations. CRM is one of the modern day developments that have taken corporate organizations to a greater level of business. Chinese firms are adopting the CRM system fast. This process involves the implementation of software that would record the details of the companyÃ¢â¬â¢s relationship with its customers through the performance of various indicators. Several advantages have been found to be associated with the process of CRM and various benefits accrue to the companies that implement this system. However, certain limitations are also associated with the process of CRM. Ping An Life Insurance Company of China, Ltd. rec ognizes the importance of CRM. The company was established as a major subsidiary of the parent company, Ping an Insurance (Group) Company of China, Ltd. In the year 2002, Ping was the first company in China that had a shareholding structure. Gradually Ping An Insurance Group has grown and has begun offering various financial services including insurance products as core services and banking, securities, and investment services as tertiary businesses (Ping An, 2009). The CRM system helps the organization to focus on the business processes, marketing processes and customer service offerings of the company. This leads to the development of client relationship and maximization of Ã¢â¬Ëcustomer valueÃ¢â¬â¢ in long run. In essence, implementation of CRM has brought a shift within the company from being a production-oriented organization into a customer-oriented organization. After implementing CRM, the company improves its communication channels. The information technology (IT) system acts as a coordinating agency across the different levels of operations (Kanji, 2002). Since the organization becomes more customer-centric, it also needs to train its employees in order to make them more involved in the business process and more efficient.
Friday, February 7, 2020
Food Applications - Research Paper Example A customer or user who wishes to make the best use of this great app should create an account. All the necessary payment details are stored permanently, and the customer has to merely provide the mailing information for placing an order (Poeana, 2014). With a nine year history, Eat24 Order Food Delivery & Takeout has achieved considerable popularity. Alexa has ranked it as 62,339 in the world, and it has classified its services as average at 2.071 seconds (JudgeSpot, 2014). Strengths The Eat24 Order Food Delivery & Takeout App can be used for locating restaurants in the vicinity of the customer. In addition, the user can search through the different types of restaurants and examine the various dishes on offer. Moreover, the user of this app has the option of viewing only those restaurants that are open at that time (Poeana, 2014). Furthermore, it is possible to filter the options and obtain a list of restaurants that accept or offer coupons. It is also possible to categorize the search results on the basis of delivery fee, distance, order type, or cuisine. In fact, the use can search for a specific menu item or restaurant. He can also explore the ratings, exhaustive menus, and then arrive at a decision regarding the food item to order (Poeana, 2014). Another facility provided by this app is the presence of the cart mechanism. When the user comes across a menu item that is to his liking, he can add it to the cart, and after completing the selection of food items, the user can view the contents of the cart.
Wednesday, January 29, 2020
Revenge in Hamlet Essay Ã¢â¬Å"Hamlet is the finest of all plays in the English revenge traditionÃ¢â¬ (Shakespeare, IV). The recurring theme in William ShakespeareÃ¢â¬â¢s play, Hamlet, is revenge, every character in this play wants revenge on someone else. Revenge in this play means murder. From the beginning right through until the end of the book, there are three instances where revenge is seen; the ghost of Hamlet senior wants revenge on Claudius, Hamlet wants revenge on Claudius and Laertes wants revenge on Hamlet. Hamlet is the most serious play on revenge because of all the questions asked (Shakespeare, IV). At the very beginning of Hamlet, Hamlet seniors ghost appears to his son, Hamlet and demands revenge on his brother, Claudius. Claudius murders his brother because he wants to become king, his ambition and he wants to have the Queen Gertrude as his wife. When the ghost of Hamlet senior appears to Hamlet he says, Ã¢â¬Å"So art thou to revenge when thou shalt hearÃ¢â¬ (1.5. Line 7). Once Hamlet discovers that Claudius is the murderer of his father, Hamlet shall find revenge on his uncle. Also during the ghostÃ¢â¬â¢s appearance he tells his son to revenge ClaudiusÃ¢â¬â¢ soul in an unnatural murder, Ã¢â¬Å"Revenge his soul and most unnatural murderÃ¢â¬ (1.5. Line 25). Hamlet senior wants his son, Hamlet to find revenge on Claudius for his death and stealing his Queen. Now that Hamlet knows about his fathers murder and who actually caused it, he wants revenge. Hamlet wants revenge on his uncle, King Claudius for his fathers death. There are several chances that Hamlets has had throughout the play to get back at Claudius, but each time he hesitates and waits for better timing and different circumstances. During Act three, Scene three of Hamlet, Hamlet draws his sword and says to himself, Ã¢â¬Å"To take him in the purging of his soul,/ When he is fit and seasoned for his passage?/ No./ Up, sword, and know thou a more horrid hentÃ¢â¬ (3.3. Lines 85-89). Hamlet has a chance to avenge his father, but hesitates. Later on in the play, Hamlet has another chance to kill his uncle, Ã¢â¬Å"Here, thou incestuous, murderous, damned Dane,/ Drink off this potion. Is thy union here?/ Follow my motherÃ¢â¬ (5.2. Lines 318-320). Hamlet finally avenges his father and kills King Claudius. Finally, there is the revenge Laertes wants from Hamlet for his fatherÃ¢â¬â¢s death and his sisterÃ¢â¬â¢s insanity. Laertes discovers Hamlet is home and wants his revenge. During act three, scene four of Hamlet, Hamlet murders Polonius, LaertesÃ¢â¬â¢ father and he lead Ophelia, LaertesÃ¢â¬â¢ sister to insanity.Ã As Laertes was conversing with the King, he says, Ã¢â¬Å"I dare damnation. To this point I stand,/ That both the worlds I give to negligence,/ Let come what comes, only IÃ¢â¬â¢ll be revengÃ¢â¬â¢d/ Most throughly for my fatherÃ¢â¬ (4.5. Lines 132-135). At the point Laertes is at, he does not care what happens to himself as long as he finds avenge on his father and his sister. Laertes decides that he will wait until he is able to get back at Hamlet, he says Ã¢â¬Å"And so have I a noble father lost,/ A sister driven into despÃ¢â¬â¢rate terms,/ Whose worth, if praises may go back again,/ Stood challenger on mount of all the age/ For her perfections. But my revenge will comeÃ¢â¬ (4.7. Lines 25-29). Laertes never did get his revenge on Hamlet, as Hamlet actually kills Laertes. As it has been proven, ShakespeareÃ¢â¬â¢s play Hamlet has a recurring theme of revenge and each case of revenge resulted in a death. Everyone wants their revenge on someone! In Hamlet, revenge is a serious matter because of its results. Hamlet seniorÃ¢â¬â¢s ghost and Hamlet both receive their revenge on Claudius when he is killed by Hamlet. Laertes wants his revenge on Hamlet but Hamlet kills Laertes before he gets the chance. Works Cited Shakespeare, William. Hamlet. New York: Oxford University Press., 2002. Print
Tuesday, January 21, 2020
Home Decorating Plan 1.0 Executive Summary Interior Views is a retail home decorator fabrics and complementary home accessories and services concept that is now in its third year. This destination store offers the advantages of providing fabrics specifically designed for home decorator use in fabric widths of 54 inches and greater. Over 900 fabrics are available on the floor at any time with more than 3,000 sample fabrics for custom "cut" orders. Customers see, touch, feel, and take the fabric to their home as they work through their purchase decision. Market research indicates a specific and growing need in the area for the products and services Interior Views offers in the market it serves. The market strategy will be based on a cost effective approach to reach this clearly defined target market. The three-phase approach will utilize resources to create awareness of the store and encourage customers to benefit from the convenience and services it offers. Interior Views will focus on its selection, accessibility of product, design services, and competitive pricing. The marketing objective is to actively support continued growth and profitability through effective implementation of the strategy. 2.0 Situation Analysis Interior Views is a retail store heading into its third year of operation. The store has been well received, and marketing is now critical to its continued success and future profitability. The store offers the most extensive selection of in-stock decorator fabrics as well as a resource for special ordered fabrics. The basic market need is to offer a good selection of decorator fabrics at reasonable prices, for the "do-it-yourself" and the "buy-it-yourself" customers, through a personalized retail store that offers excellent service, design assistance, and inspiration for people to redecorate their homes. 2.1 Market Summary We possess good information about our market and know a great deal about the common attributes of our most prized and loyal customers. We will leverage this information to better understand who we serve, their specific needs, and how we can better communicate with them. Target Markets 2.1.1 Market Demographics The profile of the Interior Views customer consists of the following geographic, demographic, psychographic, and behavior factors: Geographics Ã ·Ã Ã Ã Ã Ã Our immediate geographic market is the Boise area, with a population of 168,300. Ã ·Ã Ã Ã Ã Ã A 50-mile geographic area is in need of our products and services. Ã ·Ã Ã Ã Ã Ã The total targeted area population is estimated at 568,800. Demographics Ã ·Ã Ã Ã Ã Ã Female. Ã ·Ã Ã Ã Ã Ã Married. Ã ·Ã Ã Ã Ã Ã Have children, but not necessarily at home. Ã ·Ã Ã Ã Ã Ã Have attended college. Ã ·Ã Ã Ã Ã Ã A combined annual income in excess of $50,000.
Monday, January 13, 2020
According to Mint Gang Ã¢â¬ being able to understand and create the human connection, from understanding the customer to building a legislations to sharing that interest and passion, is now taking centre stage for the service industry as expectations rise Ã¢â¬â not Just among local customers, but international visitors as well (2013). Keeping this information in mind the results of the survey have been determined areas have received positive scores however some questions asked lead to negative gaps in the organizations customer service.Due to the negative scores that some questions received the Mavericks staff has decided to implement a new performance management system, a mentoring system that revised instant feedback and testing that will reinforce the employee's knowledge. Mavericks will also be introducing weekly meeting with its staff to ensure the players are receiving the best possible gaming experience. Data Collection Instrument Used Due to the complexity of a question naire that allows the surveyors to remark on the service being provided Mavericks Poker Room has opted to utilize a liker scale method to get the results of its customer service.A liker scale method was designed and used by Mavericks Poker Room to evaluate the findings of the customer service bevel that is being received by patrons. The scale that was used is a 1 to 5 rate system with 1 being the low and 5 being the high. Surveyors were asked ten questions to determine the level of customer service that is being delivered to the patrons. The survey was designed with easy to answer questions. Avoid technical Jargon when designing the questions to ensure accurate answers. Keeping the survey simple to understand and relevant to subject matter.In the liker scale open ended questions are avoided to not confuse the surveyor. The design of this survey is to determine Lear and precise answers of weak areas in need of improvement. Analysis of Data Collected Using table 1. 1 below it is deter mined that are areas Mavericks needs to consider improving upon. Surveyors were asked in Question 2 if they thought the dealers were fair among players. Question 2 received and average score of 2. 4 under the acceptable score of 3. 0. The management at Mavericks may want to consider a meeting to correct the implication that some players feel they have been unfairly treated.Question 2 can also consist of player perceptions and may not initially be as accurate as the management staff was looking for. If the surveyor is a disgruntled or angry customer the perceptions of fair and bias treatment may be blurred by the emotional state of the player. Question 7 asks if the dealers are consistent. This question also earned a negative average score of 1. 8; this should be a major concern for the management. The management team will need to consider a training session to make sure the entire staff is running their table exactly the same way. Another negative gap is shown in question 10.Questio n 10 asks if the players feel the tables re controlled properly. This question received and average score of 1. 8. This is another area that could be covered in a training session to ensure no confusion about the obligations of the dealer. All other questions in the survey scored 3. 0 and above ensuring that most of the customer service at Mavericks is at an acceptable standard. Table 1. 1 Due to the negative gaps in customer service Maverick's analyzed the average score of the on an individual basis. These results were a bit confusing to the management team. The negative gaps did not exist individually.As shown in Table 1. The average overall score for each individual is comparable to each other. Surveyor 1 has an average score of 3. 1, Surveyor 2 has an average score of 3. 1, Surveyor 3 has an average score of 3. 0, Surveyor 4 has an average score of 3. 0, and Surveyor 5 has an average score of 3. 5. If we add all individual scores and divide them by the number of questions Maveri cks has an overall ranking of 3. 14. Mavericks has required an average customer service score of 3. 0 with which the organization is meeting as a whole. However, there are individual areas that are not meeting the 3. Goal. Table . 2 After analyzing the results of the surveys the areas that have scored lower may be an affect of emotional intelligence. According to an article from Teller Vision emotional intelligence is linked to the way individuals treat others. The article states Ã¢â¬Å"emotional intelligence can make or break someone's work performanceÃ¢â¬ (Teller Vision, 2013). Looking at the results it is determined that all of the questions that score low are in individual performance. With this information Mavericks needs to determine what kind of training would help eliminate these issues. RecommendationsIt is the recommendation that Mavericks Room needs improvement in some of the areas surveyed. The results of the survey reflect that question 2 that asks if the customers b elieve that the dealers are fair to all players. Because of these results it is the decision to implement a performance management system that will ensure closer monitoring of the dealers. Implementing a system that focuses on appraisals will help indicate where the weaknesses are and which dealers are in need of training. It is the perception of the players that there are unfair acts or bias decisions made by the dealers.These perceptions may not be as accurate as the survey is stating. Perceptions are based on what the player's perceive and may not be the actual reflection of the dealer's Job performance. It is the belief of Mavericks management that once the performance management system is implemented the true results of the dealer's fairness and unbiased actions will be reflected on the performance appraisal. Ã¢â¬Å"Performance Management is a continuous process of identifying, measuring, and developing the performance of individuals and teams aligning performance with the stra tegic goals of the company' (Gauguin, 2013 p. ). The performance system will include performance appraisals and timely feedback to the dealers whether it be positive or negative. If the appraisal reflects negative scores the dealer will then be able to do a development plan for the areas indicated. The development plan will ensure the dealer is working toward the goal of providing the fairest gaming experience. A performance management system will assist the management staff with the gathering of information to analyze if the dealers are being unfair or bias, or if this is Just a perception of players that have had bad experiences at the gaming table.Many organizations utilize the performance management systems to ensure the quality of work employees are providing. There was also a negative result in question 7 which asks if the dealers seem to be consistent among the players. Consistency is a major concerned for management staff. If the dealers are not being consistent at the table s there is room for the players to be inconsistent as well. It is the decision of Mavericks to incorporate training program that will be ensure all dealers are consistent and all making the same decisions and calls at the table. All dealers will be required to take on a two week period of mentoring.A mentor will provide wisdom, technical knowledge, and assistance to the dealer throughout the two week period. Mentoring Ã¢â¬Å"is about relationships in organizations that enhance individuals' development in the early, middle, and later career years. It is the thought of Mavericks management that if they take their most seasoned consistent dealer and have them be a mentor to the other dealers the consistency of the dealers should rise to a higher level. After the two week period the management staff will sit with the mentor and the dealer to refry that the dealer does not have any questions and to provide feedback to the employee.After all dealers have been mentored the management staff has also decided to periodically test the dealers to ensure they are maintaining a consistent level of service to the players. There was also a negative result to question 10 which asks if the customers feel dealers control the table in a manner for a player to enjoy themselves. It is the thought of the Mavericks staff that once the implementation of a new performance management system and the new mentoring program that the results for question en will be improved with knowledge the dealers will gain.However, Mavericks still wants to ensure the dealers are maintaining control of their tables. The problem with controlling the tables is that often the dealers are dealing with angry customers. Because dealers work so closely with people and their money the players can sometimes become very frustrated taking aggressions out on the dealer making for a hostile work environment. According to Anne Grandstander Ã¢â¬Å"it takes a lot of skill to deal with displeased people when they have a p roblem with the problem or serviceÃ¢â¬ (2004, p. 234 up. L).To ensure that the tables are being controlled at all times the management staff has decided that they will implement weekly meetings. These meetings will ensure that the dealers are aware of any changes that may be taking place that may help them control the tables in the most consistent and constant manner. During these meetings the dealers will be able to inform the management staff of any concern or issues that they may be having at the tables that would create a pleasurable gaming experience for the customers. Conclusion Mavericks Poker Room conducted a survey to determine the level of customer revere the patrons are receiving.After conducting the survey the results were gathered and analyzed showing negative gaps in areas of dealer fairness, consistency, and control of the tables for enjoyment of the players. Recommendations were made to implement a performance management system that will ensure the fair treatment of players. A performance system will also ensure that the perceptions of the players are accurate and not that of biased results. It is also the decision of Mavericks management to implement new training techniques. These techniques consist of mentoring and testing to ensure consistency among the Mavericks staff.By mentoring the more seasoned employees the dealers will remain consistent when making calls and decisions at the table. Mavericks will also be implementing weekly meeting to ensure the control of the tables are remaining constant. Mavericks is looking to provide the best possible gaming experience to its patrons. By utilizing this information and implementing new ways to meet customer standards Mavericks is sure to be a successful establishment. References Gauguin, H. (2013). Performance management (3rd deed. ). Boston: Pearson. Ã¢â¬Å"Emotional intelligenceÃ¢â¬ a key factor in on-the-Job success. 013). Teller Vision, (1425), 1-2. Retrieved from http://search. Protest. Com/deceive/ Gang, M. (2013, Jan 01). The customer is not always right. The Business Times. Retrieved from http://search. Protest. Com/deceive/ 1265909746? Accounted=8473 Mentoring at work: Developmental relationships in organizational life. Kara, Kathy E. Lankan, MD, England: University Press of America. (1988). Xiii 252 up. Http:// essence. Pap. Org/psyching/1988-97625-000 Grandstander, A. (2004). Serving internal and external customers. Upper Saddle River, N. J. : Prentice Hall. Rate our serviceEach question will be on a 1-5 scale 1 being least and 5 being to most happy with service. 1. Do you feel the customer service is satisfactory 2. Do you feel the dealers are fair among the players 3. Do you feel the pit-bosses are knowledgeable 4. Do you like the environment 5. Do you feel the dealers are equipped with knowledge of the game 6. Do you feel the dealers know the policies and rules of the poker house 7. Are dealers consistent 8. Are pit-bosses consistent 9. Do feel the tourna ment structure is acceptable for players 10. Do you feel the dealers control the table in a manner for a player to enjoy themselves?
Saturday, January 4, 2020
Just like the writing I am forcing from my thoughts right now, writing in general is a difficult process for me to transfer from my mind to paper. I have found that when I write I tend to be very repetitive by saying the same thing in a different way over and over. I believe that my repetition is derived from trying to be too complex in the development of how I write. Some additional problems I come across in developing my rhetoric are concentrating; as my focus can be easily drawn away from the current topic at hand. I believe that it may be a short intention span or maybe even lack of understanding toward a certain topic such as the current one about writing developments. I struggle with my ability to form complete thoughts without jumping topics or merging each thought into one another. In retrospect to the problems I have come to face with my writing I do have many things I enjoy about writing. Writing to me is a way to be descriptive and creative with my own thoughts depending u pon the style of course, but for the most part it is intriguing because everything that I will do in life will require me to have some set of writing skills. With the following in mind my essay writing process is developed from these aspects. My writing process will start by forming ideas in my head. Usually I donÃ¢â¬â¢t like to write these ideas and thoughts down because I donÃ¢â¬â¢t feel they are very developed therefore not worth the time it would take to plan them out on paper. This is especially trueShow MoreRelatedMy Thoughts On Reading And Writing Essay1307 Words Ã |Ã 6 Pagescrowded classroom of a high school that I have never been to, I gathered my thoughts to write my essay for the SAT. When I finished my essay, I sat there staring at the ceiling waiting for the instructor to tell everyone to finish their last sentence. 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Friday, December 27, 2019
Comprehensive Exam in Public Administration id 2346 1 CONTEMPORARY ISSUES IN PUBLIC MANAGEMENT Select one example or issue from the public sectors of a major public policy. Explore in essay how that current policy problem in government is relevant to and then undercuts the quality of public service and the operation of key regime values and political character traits In his book Theories of the Policy Process (2007) Paul Sabatier described the public policymaking process as follows: Ã¢â¬Å"problems are conceptualized and brought to government for solution; governmental institutions formulate alternatives and select policy solutions; and those solutions get implemented, evaluated, and revisedÃ¢â¬ (p. 3). For the purpose of this essay the Social Security and its financial soundness problem will be considered. The alternative solutions to this problem will be reviewed. 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